1.⁠ ⁠. Order Placement: All orders must be placed through our website, by phone, or in person at least 3 days in advance. Custom orders require a minimum of 3 days’ notice.
 2.⁠ ⁠. Payment: 50% payment is required at the time of order confirmation for all standard and custom orders. Orders may require a non-refundable deposit of the 50% to secure the booking.
 3.⁠ ⁠. Cancellation and Refunds: Orders may be canceled up to 2 days before the scheduled delivery or pick-up for a full refund.
 4.⁠ ⁠. Allergy Disclaimer: Our products may contain allergens such as nuts, dairy, gluten, and eggs. It is the customer’s responsibility to inform us of any allergies at the time of ordering. We will do our best to accommodate, but we cannot guarantee an allergen-free environment.
 5.⁠ ⁠. Product Availability: All products are subject to availability. In case an item is unavailable after order placement, we will contact the customer to offer alternatives or a full refund.
 6.⁠ ⁠. Delivery and Pick-up: Delivery is available for a fee. Delivery times will be agreed upon during order placement. Customers opting for pick-up must collect their orders within the agreed timeframe. We are not responsible for orders left uncollected.
 7.⁠ ⁠. Damage Liability: Once orders are picked up or delivered, we are not responsible for any damages caused during transport or improper handling by the customer. We recommend safe transportation and storage methods for all baked goods.
 8.⁠ ⁠. Custom Design Approval: Custom cake or pastry designs require customer approval before production. Any changes to design specifications must be made 2 days before the scheduled completion date. Late changes may incur additional charges.
 9.⁠ ⁠. Returns and Complaints: Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact us within 24 hours of receiving your goods, and we will do our best to resolve the issue.
10.⁠ ⁠. Force Majeure: We are not liable for any delays or failures in delivery or performance due to circumstances beyond our control, including but not limited to natural disasters.By placing an order with Maseh’s Delights, you agree to abide by these terms and conditions.